今后網(wǎng)絡(luò)發(fā)展趨勢可歸結(jié)為三種多樣化：一是網(wǎng)絡(luò)設(shè)備的多樣化，二是組網(wǎng)方式的多樣化，三是網(wǎng)絡(luò)應(yīng)用的多樣化，以及網(wǎng)絡(luò)發(fā)展與信息化建設(shè)的緊密結(jié)合，使未來IT運維面臨新的挑戰(zhàn)。今后網(wǎng)絡(luò)運維部門或機構(gòu)應(yīng)積極適應(yīng)這一發(fā)展趨勢，除了努力練就內(nèi)功，提高維修效率外，如何加強人性化服務(wù)，提高用戶的知覺滿意度則更為重要。運維一方面要加強對各種網(wǎng)絡(luò)中有關(guān)設(shè)備及應(yīng)用系統(tǒng)的熟悉程度及維護，另一方面，網(wǎng)絡(luò)運維部門或機構(gòu)的維護力量社會力量在網(wǎng)絡(luò)運維方面進行協(xié)作將是一種新的趨勢。

　　網(wǎng)絡(luò)維護管理的規(guī)定應(yīng)該站在企業(yè)的高度，從多方面進行簡單的邏輯分析?；跇I(yè)務(wù)資源、運維能力核心流程，網(wǎng)絡(luò)運行管理標準指數(shù)可以分為三種類型：第一類是反映網(wǎng)元層設(shè)備性能的關(guān)鍵績效指標KPI（KeyPerformanceIndicator）。次之是重要質(zhì)量指標KQI（KeyQualityIndicator），由不同網(wǎng)元設(shè)備的KPI值集合，以反映單一業(yè)務(wù)的質(zhì)量。三是服務(wù)項目等級協(xié)議SLA（ServiceLevelAgreement），由KQI值集合而成，并被劃分為內(nèi)部組織之間的等級服務(wù)協(xié)議，以及終端用戶之間的服務(wù)項目等級協(xié)議。由這三種指標可以看出，網(wǎng)絡(luò)維護管理與設(shè)備質(zhì)量、網(wǎng)管系統(tǒng)質(zhì)量、各部門之間的協(xié)作管理密切相關(guān)。

　　為滿足企業(yè)IT運維管理的上述需要，一款好的網(wǎng)絡(luò)運行管理軟件，是基于ITIL的最佳實踐經(jīng)驗，提供操作管理流程，并根據(jù)ITIL提供職位定義、過程設(shè)計工具、表單設(shè)計工具、以ITIL為基礎(chǔ)的各種要素庫為基礎(chǔ)，為企業(yè)IT運營管理工作提供高效、高效的支持，按順序進行事故管理、問題管理、組態(tài)管理、變更管理、發(fā)布管理，以實現(xiàn)服務(wù)支持；還能提供服務(wù)水平管理、可用性管理、能力管理，從而實現(xiàn)服務(wù)項目交付的目標。

　　除了這些，還有報告和KPI。報告按服務(wù)臺&事件管理、變更管理、組態(tài)管理和發(fā)布管理分類顯示，并支持首頁顯示公告信息、外出信息、待辦、待閱等信息。

　　以上功能在很大程度上滿足了業(yè)務(wù)發(fā)展和用戶的需求，對網(wǎng)絡(luò)運行管理提供了更好的規(guī)定。企業(yè)的創(chuàng)新要與業(yè)務(wù)的提供方式、業(yè)務(wù)的保障方式相統(tǒng)一。實現(xiàn)個性化、多元化的綜合服務(wù)是實現(xiàn)可持續(xù)發(fā)展的必然選擇。從運營管理的角度來看，加強維修就是服務(wù)項目，是面向顧客服務(wù)的重要環(huán)節(jié)，在組織管理模式中，它是核心過程的重要組成部分，其核心在于優(yōu)化核心過程，KPI應(yīng)該在平衡協(xié)調(diào)水平和職能組織管理的基礎(chǔ)上尋求效率和成本的最優(yōu)化；在管理指標方面，KPI應(yīng)該加以改進，KQI、SLA指標，作為綜合考核的依據(jù)。

　　當前，網(wǎng)絡(luò)運維在管理模式、服務(wù)項目指標、運維效率、維護費用等方面都有了顯著的進展，但是仍然有很大的發(fā)展空間。隨著技術(shù)條件成熟，逐步實行分散經(jīng)營向集中經(jīng)營轉(zhuǎn)變。

　　當前網(wǎng)絡(luò)的運行和管理工作普遍滯后于業(yè)務(wù)的發(fā)展。其中包含技術(shù)因素，但更多的是管理方面的原因。規(guī)范建設(shè)符合要求的網(wǎng)管系統(tǒng)，根據(jù)網(wǎng)絡(luò)發(fā)展規(guī)模和業(yè)務(wù)系統(tǒng)需求，確定合理的運行管理模式，明確KPI、KQI、SLA指標及內(nèi)在的相互關(guān)系，以優(yōu)化網(wǎng)絡(luò)運行。

　　對于網(wǎng)管系統(tǒng)建設(shè)而言，網(wǎng)絡(luò)核心層、集合層網(wǎng)絡(luò)因其設(shè)備構(gòu)成相對單一，網(wǎng)管系統(tǒng)的基本設(shè)備隨著設(shè)備的引入而引入，網(wǎng)絡(luò)設(shè)備的這些特點決定了其管理與監(jiān)控的難度與復(fù)雜性。寬頻網(wǎng)管系統(tǒng)功能應(yīng)滿足業(yè)務(wù)、網(wǎng)絡(luò)管理的需要，對寬帶接入網(wǎng)管系統(tǒng)的規(guī)定概括如下：1?？蓴U展性和穩(wěn)定性。該網(wǎng)管系統(tǒng)架構(gòu)可以根據(jù)寬帶網(wǎng)的發(fā)展規(guī)模進行系統(tǒng)升級和擴展，可以對大型網(wǎng)絡(luò)進行全面的監(jiān)控和管理；穩(wěn)定度高，滿足運維規(guī)定2.安全可靠，3.可用性強。能夠有效地管理設(shè)備、資源、終端用戶4。系統(tǒng)的開放性和規(guī)范化。提供靈活、簡單的界面，方便于與寬帶運行系統(tǒng)的其它子系統(tǒng)（業(yè)務(wù)支持系統(tǒng)）的互操作，同時可對多個生產(chǎn)廠商的設(shè)備進行有效的監(jiān)測和管理。

　　對于運行系統(tǒng)，管理模式健全時，必須確定相應(yīng)的運行管理指標，組織實施基于運維的價值鏈，確定KPI、KQI、SLA指標和內(nèi)在聯(lián)系，以持續(xù)滿足客戶需求。

　　為了滿足用戶對操作的需求，作為專業(yè)從事網(wǎng)絡(luò)管理和IT綜合管理軟件開發(fā)的高科技公司，通過自主研發(fā)的網(wǎng)管系統(tǒng)，ITSM過程管理系統(tǒng)等產(chǎn)品具有上述特點，支持智能運行模式，對復(fù)雜業(yè)務(wù)需求與資源監(jiān)控進行靈活匹配，支持網(wǎng)絡(luò)設(shè)備、服務(wù)器、虛擬機、存儲、網(wǎng)絡(luò)、中間件、數(shù)據(jù)庫、各種軟硬件資源如業(yè)務(wù)應(yīng)用等統(tǒng)一監(jiān)控，實現(xiàn)全方位立體監(jiān)控，根據(jù)業(yè)務(wù)包含資源的關(guān)系，通過建立直觀的業(yè)務(wù)拓撲圖，方便業(yè)務(wù)管理，根據(jù)模板門限對業(yè)務(wù)進行預(yù)警，并通過運維聯(lián)動實現(xiàn)自動化。

英文翻譯供參考：

　　Future network development trend can be summarized as three kinds of diversification: one is the diversification of network equipment, the second is the diversification of networking methods, the third is the diversification of network applications, as well as the development of the network and the close integration of information technology construction, so that the future of IT operations and maintenance to face new challenges. Future network operations and maintenance departments or institutions should actively adapt to this development trend, in addition to efforts to practice internal skills, improve maintenance efficiency, how to strengthen human services, improve user perception of satisfaction is more important. Operations and maintenance, on the one hand, to strengthen the familiarity and maintenance of the equipment and application systems in various networks, on the other hand, network operations and maintenance departments or institutions of maintenance forces social forces in network operations and maintenance will be a new trend.

　　The provisions of network maintenance management should stand in the height of the enterprise, a simple logical analysis from many aspects. Based on business resources, operation and maintenance capabilities core processes, network operation and management standard indices can be divided into three types: the first category is the key performance indicator KPI (KeyPerformanceIndicator) reflecting the performance of network element layer equipment. The second is the important quality indicator KQI (KeyQualityIndicator), a collection of KPI values from different network element devices to reflect the quality of a single service. Third is the ServiceLevelAgreement (SLA), which consists of a collection of KQI values and is divided into a hierarchical service agreement between internal organizations, and a service level agreement between end users. From these three indicators, it can be seen that network maintenance management is closely related to the quality of the equipment, the quality of the network management system, and the collaborative management between departments.

　　The advantages of networked operation and maintenance management software.

　　To meet the above needs of enterprise IT operations and maintenance management, a good network operation management software, is based on ITIL best practice experience, to provide operational management processes, and according to ITIL to provide job definitions, process design tools, form design tools, based on ITIL-based library of various elements to provide efficient and effective support for enterprise IT operations management work, in order to provide incident management, problem management, configuration management, change management, and release management to achieve service support; it also provides service level management, availability management, and capacity management to achieve the goal of service project delivery.

　　In addition to these, there are reports and KPIs. reports are displayed by service desk & incident management, change management, configuration management, and release management categories, and support the display of announcement information, outgoing information, to-do, and to-read information on the home page.

　　The above features largely meet the needs of business development and users, and provide better provisions for network operation and management. The innovation of the enterprise has to be unified with the way of providing business and the way of securing business. Realizing personalized and diversified integrated services is an inevitable choice to achieve sustainable development. From the perspective of operation management, strengthening maintenance is the service project, an important part of customer-oriented services, in the organizational management model, it is an important part of the core process, the core of which lies in the optimization of the core process, KPI should seek the optimization of efficiency and cost on the basis of balanced coordination level and functional organizational management; in terms of management indicators, KPI should be improved, KQI, SLA indicators, as the basis for comprehensive assessment.

　　At present, network operation and maintenance has made significant progress in the management mode, service project indicators, operation and maintenance efficiency, maintenance costs, but there is still a lot of room for development. As the technical conditions mature, gradually implement the decentralized operation to centralized operation change.

　　Comprehensive operation to improve network effectiveness.

　　The current network operation and management generally lags behind the development of the business. This includes technical factors, but is more of a management reason. Standardize the construction of a network management system that meets the requirements, determine a reasonable operation and management mode according to the scale of network development and business system needs, and clarify KPI, KQI, SLA indicators and the inherent interrelationships to optimize network operation.

　　For the construction of network management system, the network core layer and aggregate layer network are relatively single due to its equipment composition, and the basic equipment of network management system is introduced with the introduction of equipment, and these characteristics of network equipment determine the difficulty and complexity of its management and monitoring. Broadband network management system functions should meet the needs of business, network management, the provisions of the broadband access network management system is summarized as follows: 1. scalability and stability. The network management system architecture can be upgraded and expanded according to the scale of the development of broadband networks, and can provide comprehensive monitoring and management of large networks; high stability to meet the provisions of operation and maintenance 2. safe and reliable, 3. strong availability. Able to effectively manage devices, resources, and end users 4. Openness and standardization of the system Provide a flexible and simple interface to facilitate interoperability with other subsystems of the broadband operation system (business support system), while allowing effective monitoring and management of equipment from multiple manufacturers.

　　For the operation system, when the management model is sound, it is necessary to determine the corresponding operation and management indicators, organize and implement the value chain based on operation and maintenance, and determine KPI, KQI, SLA indicators and intrinsic links to continuously meet customer needs.

　　In order to meet users' needs for operation, as a high-tech company specializing in network management and IT integrated management software development, through self-developed network management system, ITSM process management system and other products with the above-mentioned characteristics, support intelligent operation mode, flexible matching of complex business needs and resource monitoring, support network equipment, servers, virtual machines, storage, networks, middleware, databases, and Various hardware and software resources such as business applications are monitored in a unified manner to achieve all-round three-dimensional monitoring, facilitate business management by establishing an intuitive business topology diagram based on the relationship between business containing resources, provide early warning to business based on template thresholds, and achieve automation through operation and maintenance linkage.